Returns Policy
General Policy:
Due to the nature of digital products, Design by Pie does not offer refunds for general dissatisfaction or change of mind. Digital products are delivered instantly and cannot be returned once accessed.
Exceptions:
However, Design by Pie understands that technical issues or misrepresentations may arise. If you encounter a problem with your purchase, please get in touch with Pie within 5 days of your purchase date.
Examples of potential issues that may warrant a refund or replacement include: the product not working as described. Eg: file corrupted upon download.
Refund/Replacement Process:
To request a refund or replacement, please contact Pie at info@designbypie.net and provide details of the issue.
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Pie will review your request and determine if a refund or replacement is warranted.
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If approved, a refund will be issued to your original payment method within 14 days. Alternatively, Pie may offer a replacement of the digital product.